Coinmama Review Cover

Coinmama Review

An Inside Look At The Coinmama Cryptocurrency Exchange

What Is Coinmama?

CoinmamaCompany Facts:

CEO:Asaph Schulman
Headquarters:Bratislava, Slovakia
Founders:Asaph Schulman, Nimrod Gruber, Martin Koelbaek, Guy Ben-Yossef, Yaki Oliel
Customer service:Knowledge Base

Coinmama is one of the fastest ways to get started with purchasing Bitcoin and Ethereum with a Visa or MasterCard credit card or debit card. With high spending limits and instant delivery of cryptocurrency, Coinmama delivers a first-class experience for beginners and high rollers. Not only is Coinmama one of the most popular bitcoin exchanges around the globe, but also it is one of the oldest that accept credit card and debit card purchases. Your transactions are performed instantly and appear in your wallet right away.

The mission of Coinmama is to empower humanity one human at a time by making it fast, safe and fun to buy digital currency, anywhere in the world.

Before making any purchase decision with an exchange always ensure to investigate the reputation of management, venture capital investors and regulatory approvals. Make sure to learn about each company’s values and core mission and to perform proper due diligence on review sites, message boards and with investment professionals. 

Is Coinmama Legit?

Coinmama, based in Slovakia and founded in 2013, is a property of NBV International, which is a daughter company of New Bit Ventures Ltd company. The executive team consists of Asaph Schulman (CEO), Nimrod Gruber (Co-Founder), Martin Koelbaek (CHO), Guy Ben-Yossef (CFO), Yaki Oliel (CRO).

Countries Supported – All Over The World (190+ Countries)

Coinmama is supported in over 190 countries and is constantly adding more (view list). If Coinmama is not serving your state, you have other alternatives such as Paxful, CEX.IO and/or Coinbase.

Cryptocurrencies Supported

The following cryptocurrencies are supported by Coinmama: Bitcoin, Ethereum, Ripple, Litecoin, Bitcoin Cash, Cardano, Qtum, and Ethereum Classic.

Is Coinmama Safe?

Coinmama is one of the oldest bitcoin brokers in the business. Your personal details and documents are encrypted, and your credit card details are not stored anywhere on the Coinmama website or servers. Every new customer to Coinmama must submit verification for their account. As a financial service, Coinmama is committed to the highest security and privacy standards.

Coinmama is not a wallet service. It is recommended that you do not store your bitcoins on Coinmama for an extended period of time and instead consider moving them to a secure cloud, smartphone or hardware wallet such the Trezor One.

Verification Time

You may be wondering how long does Coinmama take to verify your account. Usually, it takes between 5 to 15 minutes for your Coinmama account to verify successfully after uploading your documents.

Level 1

Requires 1 valid government issued ID and a selfie of yourself holding that ID and a note with “Coinmama” and today’s date written on it. Acceptable IDs include:

  • A non-US international passport (double page)
  • A national ID card (both sides)
  • A driver’s license (both sides)

Level 2

In addition to the ID uploaded for level 1, you need to submit a secondary ID.

Apart from two of the above IDs, you will also need to upload a utility bill. Accepted utility bills include electric, cable, gas, water bills, property tax, bank statements or credit card statements (paper bill or internet bills are not accepted).

Level 3

Requires filling a short form. For more information about level 3, contact [email protected]

Be forewarned though that level 2 and level 3 verification may take up to six hours or more. See here for details on verification levels.


Although Coinmama provides convenience and speed, there may be fees & charges as well. For credit card and debit card transactions, there is an additional 5% processing fee added on after choosing a method of payment. For SEPA bank transfers there is no fee (0%), however, your bank may charge additional fees. You can view the payment schedule here.

Buy & Sell Limits

Here are the daily spending and cyclical limits for liquidity on Coinmama exchange. The available cryptocurrencies you can purchase include Bitcoin, Ethereum, Litecoin, Ripple, Bitcoin Cash, and Cardano. Many more will be added soon.

  • Daily limit: 5,000 USD/EUR
  • Monthly limit: 20,000 USD/EUR

The daily limit lasts 24 hours from the moment an order is placed. The monthly limit is a moving sum of the last 30 days.

How Long Does It Take To Buy Bitcoin On Coinmama?

10 minutes. As long as your account is verified, once your order is placed, your bitcoin will arrive in your bitcoin wallet in approximately 10 minutes. Furthermore, you can view confirmation of the order on the blockchain explorer.

Customer Service

Coinmama has a dedicated customer support team that works around the clock.

They have a Help Center where you can search to find answers to your question/s. If you want to send Customer Support a message you can do so here.

Getting Started

Are you ready to buy bitcoins instantly with your Visa or MasterCard credit card or debit card?

In order to get started with buying bitcoins on Coinmama, here are the steps you will need to take:

Step 1: Visit the Coinmama home page.  Click on the blue ‘Sign Up’ button on the top right.

Step 2: On the next screen you will find a screen where you can enter your personal details such as email, password, first name, last name, country of residence and possibly your state of residence as well.

Step 3: On the next screen you will need to upload a form of identification verification front and back. You have the choice between uploading a (1) Driver’s License, (2) National or State ID, or (3) Non-US Passport. Enter your ID number as well as the ID expiration and issuing country. Lastly, you will need to take a selfie with your ID and a note with today’s date and the word ‘Coinmama’.

Click on the Send For Approval button.

Verify Driver's License, National or State Identification, or Non-US Passport

Step 4: From here you will be brought to the account verification page. Verification time takes between 5 to 15 minutes. Check your email for a verification confirmation email.

Account Verification Waiting Screen - Time Varies Based On Location

Step 5: Congratulations! Your Coinmama account is set up and ready to go. See this guide for more instructions on how to place an order.

Coinmama vs Coinbase

 CompanyWebsiteFeesCountries SupportedCustomer ServiceRating 
Coinmama LogoCoinmama
coinmama.com5.00%190 countries (see full list)Knowledge Base8.9
Coinbase App LogoCoinbase
coinbase.com0.50% + $0.99 to 3.99%102 countries (see full list)Knowledge Base9.0

When it comes to exchanges, Coinmama is often compared to Coinbase. Both accept credit card and debit card payments and allow you to purchase Bitcoin, Ethereum, Litecoin, and Bitcoin Cash. Coinbase has more options for cryptocurrency purchases (0x), while Coinmama supports Ripple and Cardano. Coinmama has lower fees for bank transfers, 0%, yet higher fees for credit card and debit card purchases, 5%, when compared to Coinbase which charges 1.49% and 3.99% respectively.

If you want to view more great exchanges for buying and selling bitcoin check out our full guide.


Coinmama is an excellent way to purchase Bitcoin, Ethereum, Litecoin, Ripple, Bitcoin Cash, and Cardano instantly with a Visa or MasterCard credit card or debit card. The process is fast. Anyone can get started and purchase bitcoins within an hour. Overall, transactions with Coinmama are simple, secure and show up immediately in your wallet, which makes it an excellent option for those pressed for time.

Frequently Asked Questions (FAQ)

Coinmama is a cryptocurrency exchange that specializes in credit card, debit card, and cash purchases for verified customers in countries all over the globe.

The exchange is committed to providing the highest levels of privacy and security standards. To fight fraud all users are required to submit verification before making a purchase. Once verification and purchases have been approved you will receive your purchased digital currency instantly into your bitcoin wallet.

Coinmama is headquartered in Slovakia, Europe. The company was founded in 2013 by Asaph Schulman (CEO), Nimrod Gruber (Co-Founder), Martin Koelbaek (CHO), Guy Ben-Yossef (CFO), Yaki Oliel (CRO).

Yes, Coinmama functions as a full-featured wallet for protecting your cryptocurrency. For strengthened security, in addition to creating a strong password, users are advised to enable 2-Factor Authentication (2FA) on their Coinmama account.

For additional security and peace of mind, we recommend moving your crypto assets into a dependable hardware wallet.

Available payment methods on Coinmama include debit card, credit card, and bank transfers (including SWIFT and SEPA). If you want to purchase digital currency with a credit card or debit card it must be a Visa or MasterCard.

You can get in touch with Coinmama customer support through a few trusted channels.

Customer service hours are from Sunday-Thursday 9:00-18:00 GMT+3 / 2 AM-10 AM EDT / 11 PM-7 AM PDT.

If you have general issues feel free to send an email to the support staff or submit a ticket here. Coinmama typically responds within 1-2 business days.

Support Email[email protected]

Lastly, the comprehensive Support FAQ covers everything about the Coinmama platform from A to Z.